Privacy Policy

1. Introduction

Tilus Company Limited ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website at tilustech.ca, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal information when you submit our contact form:

• Full name
• Email address
• Phone number
• Company name
• Message content

We do not collect sensitive personal information such as financial data, government identification, or health information through our website.

3. How We Use Your Information

We use the information you provide to respond to your inquiries and service requests, provide quotes or consultations, communicate information about our services, and maintain records of our business interactions.

We will not use your information for unsolicited marketing without your explicit consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

• Service providers: Trusted third-party tools used to operate our website or communications, bound by confidentiality obligations.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 2 years unless an ongoing business relationship is established.

6. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. As an IT security company, we apply industry best practices to safeguard all data we handle.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience. These may include:

• Essential cookies: Required for the website to function.
• Analytics cookies: To understand how visitors use our site, for example through analytics tools.

You may disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent to the use of your information where applicable, and lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.